Question 1

What happens if our POS goes down in the middle of service?

Accepted Answer

That's the scenario we build and monitor for. The network and payment path are designed so a single failure doesn't take the whole floor down, and we watch them so problems are caught before they hit the register. When something does go wrong, you reach a real engineer who's on it in minutes remotely and on-site across the NY/NJ metro during service — not a ticket that gets looked at the next business day. We also coordinate with your POS provider so a network issue and a POS issue don't turn into finger-pointing while the line grows.

Question 2

Can guests have Wi-Fi without putting our payments at risk?

Accepted Answer

Yes — and keeping them separate is the whole point. Guests connect to their own isolated network with a branded splash page, capped bandwidth, and no path to your point of sale, office or cameras. Your card processing stays on its own PCI-segmented lane, out of reach of the guest network entirely. A diner's phone never touches the systems that run your business, and a card-brand review finds a clean, segmented setup instead of everything on one flat network.

Question 3

Do you keep our payments PCI-compliant?

Accepted Answer

We build and document the network controls PCI-DSS expects — segmenting payment traffic, isolating the POS, hardening the network and keeping the evidence assembled — so your environment is ready when a processor or card-brand review comes. We work alongside your POS and payment provider, who own the payment application itself; our job is the network and infrastructure it rides on. The result is a setup that keeps payments in scope and defensible rather than a scramble before an audit.

Question 4

We’re opening more locations — can you keep them consistent?

Accepted Answer

Yes — multi-location consistency is one of the biggest reasons restaurant groups bring us in. We build each site to the same documented blueprint so the network, POS connectivity, Wi-Fi, cameras and access behave identically everywhere, manage and monitor them centrally, and stand up a new opening quickly from that standard instead of reinventing it. You get one standard and one team across every location, instead of each restaurant becoming its own headache.

Question 5

How much does managed IT for a restaurant cost?

Accepted Answer

It's usually priced per location plus per device or user per month, so it scales with your footprint rather than a flat number that fits no one — a single café is a very different scope from a multi-unit group. What moves the price is how many locations and devices, whether you need on-site coverage during service, the depth of security and surveillance, and how much of your current setup we can build on. Rather than quote sight-unseen, we start with a free IT Assessment and then give you a fixed monthly price for exactly what your restaurants need.

Question 6

What’s the first step?

Accepted Answer

A free IT Assessment. A senior engineer reviews how your restaurant runs today — the network, POS connectivity, guest Wi-Fi, payments, cameras and where the risks are — and hands you a plain-English report of what’s solid, what’s exposed and what to fix first. No cost, no obligation, and the report is yours to keep.

IT, POS & Wi-Fi for NY & NJ Restaurants.

WHY RESTAURANTS ARE THEIR OWN WORLD

A restaurant isn’t an office with a register.

The POS cannot go down

Guest Wi-Fi can't touch payments

Every location, the same

GENERALIST VS. RESTAURANT - GRADE

What "restaurant-grade" actually changes.

Requirement

General IT Support

NYC IT WORKS

POS uptime at peak

Hope it holds

Network & payment path built and monitored to survive the rush

Payments

Everything on one flat network

​PCI-segmented POS isolated from guest & back-office traffic

Guest Wi-Fi

Shared with POS Network

Isolated guest network, capped, off the payment lane

Back of House

Not considered

KDS, office, cameras & reservations on their own protected lanes

Multiple locations

Each an island

One documented build across every site — new openings go fast

When it breaks mid-service

"Next business day"

Remote in minutes + on-site across NY/NJ, during service hours

WHAT WE RUN FOR YOU

The stack a restaurant or group actually needs.

Segmented Network & PCI

Guest & Staff Wi-Fi

POS & On-Site Support

Backup & Recovery

AI Video Surveillance

Access Control

24/7 Detection & Response

Music, Menu Screens & Ambiance

Restaurant IT FAQs

What happens if our POS goes down in the middle of service?

Can guests have Wi-Fi without putting our payments at risk?

Do you keep our payments PCI-compliant?

We’re opening more locations — can you keep them consistent?

How much does managed IT for a restaurant cost?

What’s the first step?

START HERE

Keep the floor selling — through the rush and the next opening.

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PCI-segmented POS isolated from guest & back-office traffic