Services / Managed IT
Managed IT Services · Manhattan & the NY/NJ Metro
Managed IT Services for NYC & NJ — one team runs it all.
NYC IT Works is a managed service provider (MSP) that runs your whole IT for a flat monthly fee — help desk, 24/7 monitoring, patching, backup, business email and strategy — on-site and remote across Manhattan, the boroughs and New Jersey. It’s how a small or mid-sized business gets an enterprise-grade IT department without hiring one, and the opposite of break-fix, where IT only shows up after something’s already down.
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Flat Monthly fee · 24/7 Monitoring · On-Site & Remote
WHAT YOU ACTUALLY GET
Your whole IT, run by one team — for a flat fee.
Not a repair shop you call when something breaks — an accountable team that runs, monitors and secures your technology so most problems never reach you.
ONE TEAM, ONE BILL
Your whole IT, handled
Help desk, monitoring, patching, backup, email and strategy — run by one accountable team for a flat monthly fee, on-site and remote across the NY & NJ metro. No juggling vendors, no meter running every time someone needs help.
CAUGHT EARLY
Watched 24/7
We monitor your servers and computers around the clock, so most issues are found and fixed before anyone opens a ticket — the opposite of waiting for something to break, then paying to fix it.
YOURS TO KEEP
Documented, never locked in
Every account, asset, password and configuration lives in a system you can take with you. Your data and backups are always yours to export — no undocumented setups, no proprietary lock-in.
BREAK-FIX VS MANAGED IT
Why "we’ll fix it when it breaks" costs you more.
Break-fix pays your IT company more when things go wrong. Managed IT flips the incentive — one flat fee to keep things running, monitored around the clock.
WHAT MATTERS
BREAK FIX IT SERVICES
NYC IT WORKS - MANAGED IT SUPPORT
Before it breaks — 24/7 monitoring catches it first
One Predictable Flat Fee
Proactive 24/7 automated monitoring on every device
Included in Managed Services. Scheduled, verified, hands-off
Daily Secure Backups, Redundancy & Recovery Plan
On-site across the NY/NJ metro area, built into your Managed Services Agreement
When they show up
Only after something breaks
Billed Hourly - A surprise invoice every incident
Reactive Support, Business Operations affected
Billed, updates only once issues happen
Customer's Responsibility
Cost of Service
Maintaining Business Continuity
Patching & Updates
Backup & Disaster Recovery
On-Site Help & Support
If Available, additional trip charge
Threats are watched around the clock by our Cybersecurity team and 24/7 Detection & Response — every device we manage is a device we secure.
EXPLORE MANAGED IT
Everything under the managed-IT umbrella.
Pick the piece you need, or let one team run them all — they’re designed to work as a single stack.
MANAGED IT
IT Support & Help Desk
One SLA-backed help desk — fast remote response, on-site across the metro when it needs hands.
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MANAGED IT
24/7 Monitoring
Around-the-clock eyes on your servers and endpoints, catching issues before they bite.
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MANAGED IT
Endpoint Management
Every laptop, desktop and server patched, hardened and kept current — Windows, Mac and Linux.
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MANAGED IT
Backup & Disaster Recovery
Tested backups and a recovery plan, so a bad day doesn’t become a lost week.
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MANAGED IT
Business Email — M365 & Google
Microsoft 365 or Google Workspace, migrated, secured and supported — vendor-neutral.
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MANAGED IT
Business Phone Systems (VoIP & UC)
Business phones on UniFi Talk — voice, mobile and the front desk as one unified-communications system.
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MANAGED IT
Co-Managed IT
Back up your internal IT person with tools, after-hours coverage and a second expert.
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MANAGED IT
vCIO & IT Strategy
A senior technology advisor guiding budget, roadmap and risk — without a full-time hire.
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MANAGED IT
Managed Cloud
Cloud servers, Azure and migrations — managed, secured and cost-controlled alongside the rest of your stack.
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MANAGED IT
IT Procurement & Hardware
Sourcing, deployment and lifecycle of the hardware your team runs on — right-specced, not overbought.
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MANAGED IT
IT Projects & Deployments
Office moves, rollouts and migrations, delivered on a documented plan instead of improvised.
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PARTNER
THE PLATFORM BEHIND YOUR MANAGED IT
We run managed IT on N-able — remote monitoring and management, Cove backup and the MSP Manager help desk — with UniFi Talk for business phones, so your whole environment is monitored, patched and supported from one platform.
INSIDE THE N-ABLE ECOSYSTEM
The Platform that keeps your IT running — before you notice.
"Managed" isn’t a promise, it’s a platform. Every device you run reports into one system that monitors it, patches it, backs it up and defends it — so most problems are handled quietly in the background instead of becoming your morning.
ALWAYS MONITORED
Monitoring & Automation (RMM)
Every server and computer reports into N-able remote monitoring and management, so health, disk space, services and alerts are watched 24/7 and routine fixes run as automated policies — most issues are caught and cleared before anyone opens a ticket.
STOPS THE SPREAD
Endpoint Security (EDR)
N-able EDR puts AI-driven detection and response on every managed device, with ransomware rollback that can reverse an attack — and our Managed EDR option adds a 24/7 security team watching, so a threat is contained the moment it moves, not the morning after.
NEVER OUT OF DATE
Patch Management
Operating-system and third-party updates are scheduled, deployed and verified across every device from one console — so "is everyone patched?" is a dashboard we can show you, not a hope, and the holes attackers look for get closed on a cadence.
BEFORE IT REACHES YOU
Email & DNS Protection
Mail Assure filters and keeps email flowing even if the provider hiccups, and DNS-layer filtering blocks malicious sites — so the phishing links and drive-by pages that start most incidents are stopped before the inbox or the browser ever sees them.
PROOF, NOT SCRAMBLE
Audit-Ready by Default
Because monitoring, patching, backup and access all run through one documented platform, the evidence a HIPAA or PCI review asks for — patch status, backup success, who touched what — is already being recorded. Compliance becomes a report you pull, not a fire drill.