NYC IT Works™ provides a cost effective,

"Our Problem Not Yours™" complete managed services solution

 

 

 

 

Make your technology become "Our Problem Not Yours™" by deploying our complete managed services solution - enabling you to focus on running your business.  Providing peace of mind, with budget friendly packages that offer proactive monitoring of your network's critical infrastructure, such as routers, firewalls, and switches - to support of your email and productivity applications, data cloud services, servers, desktops and mobile devices.  Couple that with friendly end-user care with our Live 24/7/365 Remote and On-Site Support Packages, NYC IT Works'™ provides a virtual IT Department that keeps your costs low and your technology running efficiently; setting your business up for success.

 

 

Products offered in our Complete Managed Services Package:

 

• Network and Technology Assesment and Design - NYC IT Works™ performs a complete network and technology assesment with you to fully understand your business needs with respect to network connections and ISP providers, user applications, device assesment, data integrity, as well as any other pertinent technologies that impact your business- allowing us to deliver a budget minded solution that optimizes efficiancy and performance.

 

• Network Monitoring and ProActive Alerts - NYC IT Works™ can monitor your ISP, MPLS, or any other WAN / LAN network or Internet connections to ensure that your connectivity is up and running & as robust as it should be.  Our monitoring technology allows us to alert major providers and open up tickets for you at all hours of the night- eliminating the long wait times on hold with your service provider at the start of your business day.  We also have tools to monitor your network infrastructure - routers, firewalls, switches, printers and any other device to make sure they are up and running in their most optimized states - vital to ensuring your business runs smooth.

 

• 24 / 7 / 365 Helpdesk with customizable and branded ticketing capabilities - NYC IT Works™ provides a 24 / 7 / 365 Manhattan, New York City based helpdesk with trained professionals on the technologies your business uses.  Our helpdesk services offer remote support options, live chat, and phone support and even includes customizable branding options so your helpdesk functions as if within your organization while freeing up critical resources for your business.

 

• Local Certified On-Site Support Technicians -NYC IT Works™ deploys a team of certified, courteous technology professionals that can provide service, hands on support, and even training at your location, an elite service for your mission critical technologies - ensuring a great experience and making your technology work for you.

 

• Mobile Device, Tablet, PC and Laptop Support & Management - NYC IT Works™ can support your companies desktop and laptop computers running any major operating system as well as mobile devices, cell phones, tablets and any other personal technology. Bring your own device policy implementation and we also offer hardware as a service packages keeping your business infrastructure with the latest and greatest, most up to date equipment.

 

• Email, Productivity and Communications Services - NYC IT Works™ offers elite Email, Productivity and Communications solutions such as Hosted Exchange or Managed Microsoft Exchange, Office, Google Apps, GMail, Dropbox, Slack and more tools, applications and other services to get your business communicating and being productive using today's cutting edge brands and technologies.

 

• Server, Virtual Server and Virtual Desktop - NYC IT Works™ can manage your server infrastructure and help deploy virtualization and or cloud services in dedicated data centers with guaranteed uptime, upgrades, backups and maintainence, supporting latest technologies such as VMWare.  We also offer virtual desktop solutions to streamline end user experiences and remote access to keep your business flexible. 

 

 

AND MORE - Contact Us to customize your complete managed services package.

 

 

 

NYC IT Works™  can make your technology work with smart, cost-effective, and professional services, solutions & support provided by certifed, licensed technology professionals.